Service Delivery Officer-BRANCH BANKING-Branch Banking

This Service Delivery Officer role involves handling customer service requests, generating business reports, ensuring compliance with regulations, and coordinating with internal teams for account openings. The role also focuses on resolving customer complaints and maintaining strong customer relationships.

Requirements

• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.
• Developing and maintaining banking relationships with a select group of high net worth customers
• Excellent communication skills with customer service orientation
• Good knowledge of Microsoft excels.
• Understanding of banking norms and processes.