Service Delivery Officer-BRANCH BANKING-Branch Banking

This role focuses on providing personalized customer service, generating reports, and ensuring compliance with banking regulations. The Service Delivery Officer will handle customer requests, coordinate with various departments, and address complaints to maintain customer satisfaction. The role requires strong communication and a basic understanding of banking processes.

Requirements

• Handling personalized service requests of customers.
• Generating timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.
• Developing and maintaining banking relationships with a select group of high net worth customers.
• Excellent communication skills with customer service orientation.
• Good knowledge of Microsoft excels.
• Understanding of banking norms and processes.