Service Delivery Officer-BRANCH BANKING-Branch Banking
KotakRajkot, Gujarat, India
Posted October 11, 2022
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
The Service Delivery Officer is responsible for handling customer service requests, managing business reporting (MIS), ensuring compliance, and resolving customer complaints within established TAT. The role involves building relationships with high net worth customers and coordinating with various departments.
Requirements
- Handling personalized service requests of customers
- Generating timely business MIS
- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment
- Coordination with CPC/RPC/Investment desks for account opening of customers
- Managing complaints of customers and ensuring their resolution within TAT