Service Delivery Officer-BRANCH BANKING-Branch Banking
KotakRajkot, Gujarat, India
Posted October 7, 2023
Full Time
About the Company
Kotak Mahindra Group is a leading Indian financial services conglomerate offering banking, insurance, and investment services.
Job Description
This service delivery officer role focuses on handling customer service requests, generating business reporting, ensuring regulatory compliance, and coordinating with internal departments. The role involves resolving customer complaints within specified timeframes and developing strong customer relationships.
Requirements
- Handling personalized service requests of customers
- Generation of timely business MIS
- Ensuring strict adherence to compliance, audit and regulatory requirements
- Coordination with CPC/RPC/Investment desks for account opening of customers
- Managing complaints of customers and ensuring their resolution within TAT