Service Delivery Officer-BRANCH BANKING-Branch Banking

The Service Delivery Officer will handle customer service requests, generate business MIS, and ensure compliance with regulations for a select group of high net worth customers. They will coordinate with various departments to manage customer complaints and maintain a customer-centric approach.

Requirements

• Handling personalized service requests of customers
• Generating timely business MIS
• Ensuring strict adherence to compliance, audit, and regulatory requirements
• Coordination with CPC/RPC/Investment desks for account opening of customers
• Managing complaints of customers and ensuring their resolution within TAT
• Developing and maintaining banking relationships with a select group of high net worth customers
• Excellent communication skills with customer service orientation
• Understanding of banking norms and processes