Provide exceptional customer service, maintain a safe and clean environment, and promote an inclusive work environment. Create an environment that enables customers to feel welcome, important, and appreciated. Collaborate with associates and promote teamwork to help achieve company/store goals.
Requirements
- Create an environment that enables customers to feel welcome, important, and appreciated
- Gain and maintain knowledge of products sold within the department
- Collaborate with associates and promote teamwork
- Prepare beverage selections to recipe and standards
- Tender transactions using company best practices
- Offer product samples to help customers discover new items
- Provide customers with fresh products that they have ordered
- Recommend coffee shop items to customers
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions
- Practice preventive maintenance by properly inspecting equipment
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Wide range of healthcare coverage
- Flexible scheduling with paid time off
- Emotional and financial support with free counseling and financial tools
- Associate discounts on purchases
- Up to $21,000 in tuition reimbursement
- Vast potential for growth through industry-leading training programs