Vulnerable Customer Support Specialist

Kroo is a fintech company that aims to provide a trusted and loved banking experience. They are looking for a Vulnerable Customer Support Specialist to help provide exceptional customer service to customers with additional requirements and to improve processes and workflows.

Requirements

• At least 6 months experience in financial services
• Previous work experience relating to the vulnerability sector
• Knowledge of signposting to relevant charitable organisations
• Excellent written and verbal communication skills
• A desire to help customers who need further support
• The ability to work independently, whilst part of a team, to deliver in a fast-paced work environment
• The ability to meet deadlines in line with our vulnerable customer processes

Benefits

• Generous holiday time
• Personal days
• Employer-sponsored volunteer program
• Mental health support
• Workplace pension
• Top-notch equipment
• Modern office
• Cycle to Work scheme
• Electric Car scheme
• Enhanced parental leave
• Room for growth