Lloyds Banking Group - Customer Support - Gateshead

A full-time branch-based opportunity working 35 hours per week. Supporting customers face-to-face in everyday banking tasks, while helping them through important moments, offering reassurance, guidance and practical support. Adapting to different customer needs, promoting and supporting digital services, and confidently helping customers use online and mobile banking independently.

Requirements

• A minimum of 12 months customer service experience
• A people person, honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
• The commitment to deliver on your promises and going above and beyond for your customer
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• A full uniform