Retail Associate
LAND OF LINCOLN GOODWILL INDUSTRIES INCIllinois, United States
Posted February 25, 2026
15 - 15
About the Company
Land of Lincoln Goodwill Industries Inc. is a nonprofit organization that delivers a comprehensive suite of career development and vocational training programs, many of which are offered free of charge. The company specializes in supporting adults with intellectual disabilities, veterans transitioning to civilian employment, and high‑risk youth through tailored coaching, mentoring, and community day services. In addition to workforce development, the organization operates GoodwillCLEAN, a commercial custodial and grounds‑keeping division that employs the latest, safest cleaning technologies. By combining inclusive training initiatives with broad community outreach and professional cleaning services, Land of Lincoln Goodwill distinguishes itself as a multifaceted resource for both individuals seeking employment and businesses requiring reliable custodial solutions.
Job Description
Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor.
Requirements
- Provide excellent service to customers and donors
- Maintain cash register stock level according to standards
- Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
- Understand and achieve quotas to meet sales goals
- Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
- Merchandise sales floor when needed
- Recovering to maintain sales floor product levels and to keep the store cleaned and organized
- Maintain sales floor stock level
- Ensure product is properly merchandised (Sized) and categorized
- Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
- Check, accept, unload and process donations from the customer
- Accurately maintain daily donation records
- Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
- Unload and load trailers and straight trucks according to standards
- Perform opening and closing donation door procedures
- Prepare required donation records and reports
- Unload, inspect, and sort donated goods following the current LLGI SOP
- Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
- Transport stock to and from workstations
- Assume responsibility and accountability for the completion of job duties to meet production goals
- Contribute to team success by involving others in work processes, decisions and actions
- Transport stock to and from workstations, donor doors, and staging areas
- Assist processors in swapping full equipment with empty ones to expedite operations
- Help price furniture and keep them going from door directly to sales floor
- Assist in cutting cardboard and filling the cardboard gaylords