Customer Care Claims Specialist - French Speaking
lastminute.comMadrid, Community of Madrid, Spain
Posted March 31, 2026
Full Time
About the Company
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility.
Job Description
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. We are looking for a Customer Care Claims Specialist - French Speaking to join the Claim department in our Customer Service department in Madrid.
Requirements
- Fluent French and Spanish plus English (spoken and written)
- Previous Customer management experience, incident resolution, with the ability to handle complicated situations under pressure
- Experience with CRM tools, and different customer communication channels
- Fast learner with a proactive, can-do attitude
- Experience with travel industry tools such as Sabre, Amadeus or similar is desirable
Benefits
- Permanent contract from day one
- Attractive performance-based incentive package
- Paid 2-week commercial training
- Hybrid/remote work model depending on your location
- 8 weeks per year of fully remote work, around EU
- 36-hour workweek, generally Monday to Friday, covering two shifts from 9:00 AM to 6:30 PM
- Exclusive discounts on travel and other benefits through the staff intranet
- A warm and positive work environment