Customer Service Representative - Italian Speaker
lastminute.comMadrid, Community of Madrid, Spain
Posted March 26, 2026
Full Time
About the Company
lastminute.com is a leading European travel-tech company specializing in dynamic holiday packages. With a focus on simplifying and personalizing the travel experience, lastminute.com offers a wide range of services including flights, hotels, holidays, and cruises through its proprietary Dynamic Holiday Packaging engine. As one of the few fully licensed European tour operators, the company provides unlimited real-time travel combinations, enhanced customer protection, and exclusive deals, making it a distinctive player in the industry.
Job Description
Customer Service Representative - Italian Speaker to join the Post Sales department and provide clear and friendly support in Italian and English, handling inbound and outbound phone calls, emails, and live chats from customers, investigating, advising, and resolving pre-sales and after-sales queries.
Requirements
- Strong verbal and written communication skills in Italian, English, and Spanish
- Availability to work rotating shifts, including weekends
- At least one year of experience in Customer Support services
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a can-do attitude
Benefits
- Shorter working week (36h as full time)
- Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU
- Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths
- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- Leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws