Operational Risk Lead, Enterprise Services

At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

Requirements

• Relevant tertiary qualifications or demonstrated equivalent knowledge through prior work experience
• 5+ years’ experience in Operational Risk Management, Internal Audit, or Quality Assurance practices and programs
• Technology, Operations and Marketing experience banking or financial services environment, with a solid understanding of core processes workflows and customer journeys within the financial services industry
• Strong understanding of regulatory frameworks and compliance obligations relevant to consumer finance / financial services across Australia and New Zealand
• Demonstrated expertise in control design, testing, and uplift initiatives including obligation registers and mapping
• Experience leading assurance reviews and thematic risk assessments to identify and address systemic issues
• Strong analytical, critical thinking, and problem-solving skills
• Excellent communication and report writing skills, with an ability to translate technical issues into business-friendly language
• Proficiency in interpreting complex process maps, data flows, system controls, and operational workflows
• Strong ability to collaborate with cross-functional teams, with excellent communication skills and the capability to influence and articulate complex risk scenarios
• Relevant Operational Risk Management experience within the Australian financial services industry
• Knowledge of, and experience with, risk management systems, including Protecht

Benefits

• Extra week of paid leave each year through our Take 5 initiative
• Hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week
• 24/7 support app for mental and physical wellness (Sonder)
• Discounts on Latitude products and services