Senior Customer Success Manager - APAC

Hiring in Singapore or Australia. The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value.

Requirements

• 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
• Experience owning the renewal process and being held accountable to a retention quota.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
• Strong project management skills.
• Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer.
• Experience with both proactive and reactive customer success motions.
• Proven ability to advocate for both your customers and your company.

Benefits

• Competitive salary
• Stock options
• Health insurance
• Retirement plan