Call Center Specialist - Bilingual Spanish - Behavioral Health

Call Center Specialist - Bilingual Spanish at Legacy Community Health, providing friendly voice support for patients navigating healthcare journey, with a focus on customer service, scheduling appointments, and effective communication.

Requirements

• Manage inbound and outbound calls in a call-center environment
• Maintain a positive attitude and demonstrate a commitment to helping others
• Schedule patient appointments following established protocols and processes
• Discuss referrals, insurance status, and eligibility to ensure appropriate patient access to care
• Display excellent problem-solving skills and utilize appropriate resources for information
• Communicate effectively with clinical and other departments to ensure all requirements for patient appointments and treatments are met
• Identify high-risk or urgent symptoms and relay necessary information to clinical staff
• Accurately complete required data entry including patient demographics and call logging
• Perform multiple activities simultaneously, such as speaking on the phone while operating a computer
• Understand basic healthcare industry terms and comply with HIPAA policies
• Respond to emails and other non-phone inquiries promptly
• Apply excellent interpersonal skills to de-escalate situations and interpret subtle verbal indicators of distress or hesitance

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership