Missile Defense Agency (MDA) NOC Technician III

This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Missile Defense Agency (MDA) Operations Support Cell for a Network Technician at Hill AFB, UT.

Requirements

• Create and update tickets utilizing Service Now.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis, Incident Analysis (Fault Isolation), Fault Correction, Network/Service Restoration, Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support, Incident Escalation, Record, assess, track, and monitor incident tickets escalated to operational infrastructure, Demonstrate knowledge of training, standard operating procedures, and tools within O&M, Evaluates and provides feedback for training, standard operating procedures, and tools, Assist in training Network controllers within O&M, Effectively communicates with the O&M team and the customer, Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan