Ops AI & Transformation Manager
LendingClubLehi, Utah, United States
Posted March 12, 2026
85000 - 110000 USD
Full Time
About the Company
LendingClub Corporation is a leading digital marketplace bank in the U.S., helping its nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals.
Job Description
Join LendingClub Corporation as an Ops AI & Transformation Manager to design, deploy, and scale AI-powered agent assist behaviors and AI agents that directly support frontline operations and member experience. This role will be part of the AI Center of Excellence under the COO and will partner closely with an existing AI team and business stakeholders to deliver production-ready AI solutions.
Requirements
- 3–5 years of experience in analytics, automation, data, or applied AI roles
- Hands-on experience deploying modern AI or LLM-powered solutions in production
- Experience supporting AI solutions in contact center, customer operations, or workflow automation environments
- Configuration, tuning, and iteration of AI behaviors, prompts, and workflows in live environments
- Bachelor’s degree in a related field (e.g., Computer Science, Data Science, Engineering, Information Systems, or equivalent practical experience)
- Experience working directly with foundation model APIs (e.g., OpenAI, Anthropic, Gemini)
- Exposure to AI governance, quality monitoring, or tying AI initiatives to business KPIs
Benefits
- Medical, dental and vision plans for employees and their families
- 401(k) match
- Health and wellness programs
- Flexible time off policies for salaried employees
- Up to 16 weeks paid parental leave
