Quality Manager (Healthcare Account)

Lennor Metier Consulting is seeking a Quality Manager to lead and oversee quality assurance operations for a US Healthcare account. The ideal candidate has strong auditing expertise, people management experience, and deep knowledge of US healthcare processes.

Requirements

• Minimum 5 years of experience as a Quality Manager in a BPO setting.
• Proven experience handling US Healthcare accounts.
• Strong background in auditing, compliance, and people management.
• In-depth knowledge of US healthcare processes, regulations, and HIPAA standards.
• Experience managing large QA teams and driving performance improvements.
• Strong analytical, reporting, and presentation skills.
• Excellent communication and stakeholder management abilities.