Account Manager

Lessen is a tech-enabled property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. The Account Manager role plays a pivotal role in guiding our strategic vision in the Residential department.

Requirements

• Collaborate with internal teams to ensure that projects align with client needs and expectations
• Gain a deep understanding of client portfolios and tailor growth strategies
• Serve as the go-to contact for client communications and foster robust relationships
• Monitor market developments, client feedback, and industry shifts to frame growth strategies
• Lead client retention efforts and ensure service excellence
• Achieve or exceed targets related to account growth and upsell according to plan
• Work collaboratively with clients to ensure projects stay within allocated budgets
• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs
• Proactively monitor and report client KPI and success metrics

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful