Account Manager

The Account Manager role at Lessen plays a pivotal role in guiding the company's strategic vision in the Residential department, with responsibilities including guiding clients through growth opportunities, managing client concerns, and leading strategic initiatives. As a key contributor to the Operations teams for Rehabs, Turns, and Maintenance, the Account Manager will be traveling up to 25% of the time.

Requirements

• Collaborate with internal teams to ensure project alignment with client needs and expectations
• Gain a deep understanding of client portfolios and tailor growth strategies
• Serve as the go-to contact for client communications and foster robust relationships
• Monitor market developments and client feedback to frame growth strategies
• Lead client retention efforts by ensuring service excellence and delivering timely solutions
• Achieve or exceed targets related to account growth and upsell according to plan
• Work collaboratively with clients to ensure projects stay within allocated budgets
• Actively solicit feedback from clients on satisfaction, areas of improvement, and service needs

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay