Account Representative

The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory, working closely with internal and external stakeholders to address client challenges and identify opportunities for improvement.

Requirements

• Serve as primary client account manager
• Evaluate client requests for urgency and necessity
• Manage service requests and allocate resources
• Anticipate and manage client escalations
• Develop and manage relationships with client stakeholders
• Coordinate workflows among client's internal commodities and external service providers
• Prepare and deliver routine and ad hoc communications and qualitative reports
• Research and implement solutions to client requests
• Ensure full utilization of warranty provisions and evaluate lease terms
• Coordinate with after-hours and weekend coverage teams
• Fosters a positive team environment and provides coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data

Benefits

• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities