Residential Service Coordinators

LifeMoves is seeking a Residential Service Coordinator to support the new program in Palo Alto, providing interim housing and services to individuals and families experiencing homelessness. The role involves keeping the program site safe, welcoming, and running smoothly, supporting clients, volunteers, and community visitors, and adapting to evolving needs as operations develop.

Requirements

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Respond to client, volunteer, donor, and visitor needs with professionalism, compassion, and radical hospitality
• Monitor site safety through rounds and camera observation to maintain a clean, safe, and welcoming environment
• Report maintenance or pest issues promptly and assist with pest control and cleanliness efforts
• Manage facility meals, supplies, and donations, ensuring accurate inventory and organized storage
• Create reports, update shift logs, and participate actively in team meetings
• Maintain confidentiality, appropriate boundaries, and professional conduct at all times
• Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience
• Complete all required trainings within deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database use
• Participate in online trainings on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting
• Attend continuing education opportunities to strengthen professional skills and uphold agency standards
• Perform additional duties as assigned to support program and organizational needs

Benefits

• Competitive annual base salary
• Opportunity to participate in the LifeMoves benefits package