Field Service Tech II Wisconsin
Light & WonderWisconsin, United States • Eau Claire, Wisconsin, United States
Posted February 25, 2026
Full Time
About the Company
Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary business segments, we deliver unforgettable experiences by combining the exceptional talents of our 6,500+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more visit www.lnw.com.
Job Description
Field Service Tech II will cover the Spooner and Eau Claire, WI area and region, providing gaming maintenance and troubleshooting services to customers.
Requirements
- Ensures tools and equipment are kept in proper, safe, and working condition
- Returns completed paperwork for processing in a timely manner
- Provides high quality service to customers
- Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins
- Visits clients and performs gaming maintenance
- Performs basic repair and preventative maintenance on assembly level components
- Trains less experienced technicians on use of troubleshooting techniques
- Stays abreast of the latest technology and is able to install updates
- Replaces faulty components when authorized by the customer
- Verifies property specifications so game options and parameters can be set accordingly
- Reviews customer issues with management and tech support
- Ensures customers are satisfied with Light & Wonder equipment
Benefits
- Paid time off
- 401(k) matching
- Tuition reimbursement