Customer Success Lead

Lightspark is creating the Money Grid, modern, open financial infrastructure that makes payments accessible, affordable, and instant for businesses and users worldwide. As a Customer Success Lead, you will own and grow some of Lightspark’s most strategic customer relationships, becoming an expert in the Lightspark product ecosystem and ensuring customers are successful from onboarding to post-launch and beyond.

Requirements

• 8+ years in high impact customer success, strategic account management, or enterprise partnerships at a fast-moving, deeply technical company (ideally fintech, payments, or complex B2B SaaS)
• Data-Driven Strategy Mindset: An analytical, systems-level thinker who relies heavily on data and financial metrics to prove value and drive customer satisfaction
• Executive Communication: Exceptional ability to command a room, navigate highly complex multi-stakeholder environments, and seamlessly translate deeply technical product capabilities into tangible business value
• Technical & Product Fluency: High comfort level collaborating with product and engineering leaders to systematically evaluate which customer requests warrant architectural changes
• Location: Ability to work onsite at our HQ office in Los Angeles, CA