Head of Customer Success

Head of Customer Success role at Lightyear, building and executing processes for customer experience, retention, and revenue growth. Competitive compensation package estimated at $180,000–$250,000.

Requirements

• Proven track record of managing key pre-sales and / or post-sales processes at a fast-growing company
• Deep understanding of key customer success and customer retention SaaS metrics
• Experience building and leading successful teams at a SaaS company
• Strong empathy for customers and passion for revenue processes
• Strong executive presence and ability to influence customer leadership

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week