Renewal Specialist

We're seeking a Customer Success Renewal Specialist to join our growing team! As our Renewal Specialist, you will manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes.

Requirements

• Manage resellers and clients within an assigned account
• Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
• Assist with opportunity management and opportunity corrections
• Proactively reach out to customers a minimum of 90 days prior to renewal date
• Resolve issues related to order processing, and license expirations
• Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements
• Assist clients with requests related to licensing, renewal maintenance, and invoicing
• Follow defined mitigation processes working collaboratively across the organization to retain business
• Foster relationships with your client base
• Perform additional duties and projects as assigned

Benefits

• Health insurance with healthy company contribution toward premiums
• Wellness benefits including paid parental leave, healthy holiday and PTO policy
• Retirement plan with 401(k) matching up to 6%
• Pet insurance
• Flexible work environment including the option to work from home
• Onsite amenities including snacks, lunch, fitness center, and pet-friendly environment