Renewal Manager

The Renewal Manager role supports customers across North America and LATAM, partnering with regional Account Managers and Customer Success teams to ensure strong renewal performance, retention, and expansion.

Requirements

• Contract Management: Review and understand existing software contracts.
• Renewal Planning: Ensure we have a renewal opportunity and renewal quote in place.
• Monitoring: Keep track of renewal dates and terms.
• Forecasting: Identify potential risks and opportunities in the renewal pipeline across NA and LATAM.
• Pricing: Collaborate with AMs, Sales Leaders, Finance, and Legal to determine renewal pricing.
• Negotiations: Negotiate renewal terms and conditions with customers.
• Collaborate with Account Managers to present relevant new products and solutions for upsell and cross-sell.
• Prepare and send renewal proposals and contracts to customers (in alignment with AM).
• Continuously improve and optimize the renewal process with the team.
• Generate reports for management to assess renewal success and areas for improvement.
• Develop and implement strategies to improve customer retention across assigned regions.