Manager, Renewals
Targeted TalentAustralia • United States
Posted January 4, 2022
Full Time
About the Company
Targeted Talent specializes in consultative, contingency recruiting for the clinical diagnostics, biotechnology, medical device, and pharmaceutical distribution sectors. Leveraging deep industry expertise, the firm matches high-potential talent with leading organizations that drive innovation in life sciences. In addition to talent acquisition, Targeted Talent offers HR consulting and training solutions to help clients build resilient, high-performing teams. The firm’s distinctive approach centers on a rigorous, data-driven selection process that identifies extraordinary candidates for extraordinary companies.
Job Description
Our client is a pioneer in the CRM space, seeking a Manager, Renewals who will be responsible for the retention and growth of their customer base.
Requirements
- Meet and exceed renewal revenue targets for all accounts in North America and Australia
- Ensure ongoing renewal attainment
- Reduce churn and downgrades
- Identify and close expansion opportunities
- Provide training and guidance for clients
- Proactively contact clients
- Conduct Account Review meetings
- Craft and present Executive Business Reviews
- Negotiate win/win renewal agreements
- Maintain thorough understanding of renewal and expansion pipeline
- Provide coaching and training on sales best practices
- Handle client escalations
- Monitor revenue performance
- Support NNL Sales team
