The Director, Sales Operations and Business Development will lead the strategy, execution, and performance of all onboard future voyage sales programs across the fleet. This role requires a strategic, guest-centric leader with deep experience in hospitality or travel, exceptional operational discipline, and the ability to build strong partnerships across internal teams and external collaborators.
Requirements
- 10+ years of experience in hospitality, cruise, travel, or retail onboard/guest-facing sales leadership.
- Proven success driving revenue in a multi-location operational environment.
- Experience leading teams and influencing without direct authority.
- Strong communication, training, and operational execution skills.
- Ability to travel 20-30%, including ship visits and embarkation days.
- Experience developing and leveraging Salesforce or other streamlined CRM-based system to boost productivity and efficiency.
- Analytical mindset with proficiency in sales analytics and Salesforce (preferred) or CRM tools to drive data-driven decision-making.
- Demonstrated success in developing and implementing sales strategies that have consistently met or exceeded revenue targets.
- Strong leadership abilities with a track record of building and managing high-performing support sales teams.
- Excellent business acumen and strategic thinking skills, with the ability to translate market trends and customer needs into actionable plans.
- Effective communicator and influencer, capable of presenting ideas clearly and persuasively at all levels of the organization.
- Highly adept in the use of Microsoft Office products including Excel, Word, PowerPoint, SharePoint, Outlook, and Teams
- Bachelorās degree in business administration, sales, marketing, or a related field, or equivalent industry experience.
- Ability to work in the Orlando-area office (onsite) 2-3 days p/week
Benefits
- Travel benefits for employees and their family
- Voyage of Discovery trips for employees to travel as guests
- Health insurance including Medical, Dental, Vision
- 401(k) plan with employer match
- Long-Term Disability, Life & AD&D Insurance
- Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
- Pre-Tax Commuter Benefit
- 7-8 Paid Holidays
- 2-3 Floating Holiday Options (pro-rated per start date)
- Up to 15 days of vacation (pro-rated per anniversary year)
- Parental Leave
- Sick/personal days per city & state ordinance
- Pet Insurance discount
