Service Desk Site Lead
Link Solutions, Inc.Maryland, United States • Annapolis, Maryland, United States
Posted September 9, 2025
49000 - 82000 USD year
Full Time
About the Company
Link Solutions, Inc., founded in 2006 and headquartered in McLean, Virginia, offers IT infrastructure support, application development, cybersecurity, virtualization, cloud, and mobility services to U.S. federal government agencies. With a focus on mission-first and customer-centric solutions, Link Solutions is ISO certified and externally appraised at CMMI ML3, providing enduring client relationships and superior mission support.
Job Description
Link Solutions is seeking a Service Desk Site Lead for their Adelphi, MD location. This role is the primary escalation point for customer and technician issues, involving ticket management, quality control, and service improvement. It is an opportunity to work on innovative projects and contribute to national security while advancing professional growth within a leading organization.
Requirements
- Must be a US Citizen
- Must have an active DoD Security Clearance
- Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience.
Benefits
- Competitive compensation
- Paid holidays
- Medical
- Dental
- Vision
- Company-paid disability
- Life insurance
- Referral bonuses
- Relocation incentive
- Certification reimbursement program
- Retirement
