Helpdesk Associate

We are looking for a Helpdesk Associate to provide Tier 1 support to our small and midsize business customers by answering general inquiries and troubleshooting Linxup devices. The ideal candidate will have 1+ years of experience in a helpdesk contact center or support role, technical troubleshooting experience, and excellent written and verbal communication skills. We offer competitive compensation and benefits packages, including a base salary, medical, dental, vision, life, and 401(k) benefits, and 20 flex days.

Requirements

• 1+ years of experience in a helpdesk contact center or support role
• Technical troubleshooting experience in GPS or comparable industry preferred
• Sales or cross-selling experience
• Salesforce knowledge
• Retention experience
• Excellent written and verbal communication skills required
• Exceptional customer service skills
• Strong technical aptitude and/or background in triaging technical issues
• Ability to learn fast in a non-traditional training environment
• Organized with proficient attention to detail
• Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
• Positive attitude with an ability to flex their approach to meet the individual needs of the customer while still maintaining a positive business relationship
• Ability to type well and at a fast pace
• Flexibility on schedules

Benefits

• Base Salary
• Medical, Dental, Vision, Life and 401(k) benefits
• 20 Flex Days (PTO)