Technical Support Engineer

Join the Legal Tech Revolution at Litera and shape the future of how law is practiced. This is an opportunity to be part of an extraordinary team that's elevating the craft of law.

Requirements

• Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases).
• Ability to manage multiple tickets and meet deadlines in a fast-paced, SLA-driven environment.
• Proficient in reproducing customer issues in-house and providing root cause analysis.
• Clear, structured communication to both technical and non-technical users.
• Familiarity with support case management systems (e.g., Salesforce/ServiceCloud).
• Developing authoring skills for KB articles and documentation.
• Familiarity with scripting, SQL, cloud/SaaS architecture is a plus.

Benefits

• Comprehensive Benefits Package
• Career Growth and Development