Technical Support Engineer
LiteraRaleigh, North Carolina, United States • Denver, Colorado, United States • Austin, Texas, United States
Posted April 10, 2026
70000 - 85000 USD
Full Time
About the Company
Litera is a leader in legal tech innovation, delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide.
Job Description
Join the Legal Tech Revolution at Litera as a Technical Support Engineer. Shape the future of how law is practiced by delivering transformational solutions to law firms and corporate legal teams worldwide.
Requirements
- Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
- Troubleshoot product installation, performance, configuration, and integration issues.
- Collaborate with Product, Engineering, and Customer Success teams to ensure shared context and coordinated resolution.
Benefits
- Comprehensive Benefits Package
- Health insurance
- Retirement savings plans
- Generous paid time off
- Supportive work-life balance
- Career paths and opportunities for professional development
- 401(k) with company contribution