Sr. Support Engineer

LivePerson is the global leader in enterprise conversations, and we're seeking a Sr. Support Engineer to be the senior technical focal point of customer issues raised within the EMEA region. As a Subject Matter Expert, you'll troubleshoot and resolve complex technical issues, work closely with product developers, and lead complex and sensitive situations. The ideal candidate has excellent communication skills, customer-facing experience, and a proven track record of analyzing and solving complex technical issues.

Requirements

• Excellent service-oriented verbal and written English communication skills
• Customer-facing skills with the ability to lead complex and sensitive situations
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues
• Broad foundational knowledge across web technologies and protocols
• Good understanding of HTML/CSS and JavaScript
• Good understanding of data retrieval using SQL
• Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk

Benefits

• Health: medical and mental care
• Multisport card
• Food vouchers
• Time away: vacation, national/religious holidays and five personal days
• Family: parental leave
• Development: Generous tuition reimbursement and access to internal professional development resources
• Additional: exclusive perks and discounts