Support Engineer II

LivePerson is a global leader in enterprise conversations, providing a Conversational Cloud platform to connect with millions of consumers. The company fosters an inclusive workplace culture, encouraging collaboration, innovation, and meaningful connection.

Requirements

• 1-3 years of experience in a similar role in a SaaS or web company
• Excellent troubleshooting skills with strong hands-on experience
• Excellent service-oriented verbal and written English communication skills
• Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge
• Ability to self-learn and work with international teams
• Strong analytical skills, ability to make relevant conclusions and provide insights
• Application support hands-on experience (not IT / helpdesk support)
• Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc'
• Good understanding of HTML/CSS
• Basic understanding of JS
• Good understanding of data retrieval using SQL
• Familiarity with the core concepts of networking, APIs and SDKs
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
• Discipline to conduct on-call duties as required by the business

Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources
• Additional: Food Vouchers