Support Engineer II

The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. The role involves owning the end-to-end investigation and resolution of complex and uncommon technical cases, working closely with product leaders and developers, and guiding internal and external stakeholders to meet all Service Level Targets (SLTs).

Requirements

• Professional Experience: Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.
• Technical Expertise: Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.
• Problem-Solving Skills: Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.
• Communication & Persuasion: Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.
• Independence: A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.
• Operational Flexibility: Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations.

Benefits

• Health & Mental Support
• Life & Financial Protection
• Health Insurance Coverage
• Generous Parental Leave
• LP Care Days
• Employee Stock Program (ESPP)
• Learning & Development
• Remote-First Model