We are seeking a highly skilled and resilient individual to serve as the senior technical focal point for our customers, resolving the most complex and deep-level technical issues within strict SLAs. The position involves troubleshooting our platform end-to-end, acting as a critical liaison between the customer, R&D, and Product teams, and mentoring global team members.
Requirements
- 7+ years of related experience
- Can read and understand Java/JavaScript/HTML code
- Proficiency with Structured Query Language (SQL)
- Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues
- Knowledge of web technologies and protocols
- Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end
- Excellent oral and written communication skills (fluent in English)
- Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations
- Resilience to work in a stressful environment and comply with a tight timeline
- Strong service orientation and interpersonal skills
- Experience working with cross-functional teams and motivating others for cooperation and action
- Ability to act as on-call for high-severity issues
- Comfortable in an ambiguous, ever-changing environment
- Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies
- Self-management skills and the ability to come up with new initiatives
- Basic understanding of object-oriented languages and server-side scripting
Benefits
- Personal time off 15 days - Casual (5) days & Care Days (5)
- Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
- Group Personal Accident: 3x of the employee’s Gross Salary
- Group Term Life: 3x of the employee’s Gross Salary
- Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
- Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
- Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.
