Lead, Guest Services "Call Center Warranty Department"

The Guest Service Lead will provide support to both agents and guests with all service-related questions over the phone or by email/chat. Warranty and/or Claims handling experience a preferred!

Requirements

• High school diploma or general education degree (GED)
• 3 years of related experience in a call center or customer service
• Work experience at Living Spaces is a plus
• Proficient knowledge of Microsoft Word, Excel, and Outlook
• Experience with AX, Genesys Cloud, and MS Dynamics is a plus

Benefits

• 401(k) with Company match
• Vacation
• Paid Sick Leave
• Employee Assistance Program
• Holiday pay
• Life insurance