IT Operations Lead

Loadsmart is seeking an IT Operations Lead to join their team. The role will be responsible for running the company's Corporate IT function, ensuring the technology environment is secure, reliable, and scalable. The IT Operations Lead will own IT strategy, day-to-day operations, SaaS governance, and systems that keep the workforce productive.

Requirements

• 5+ years of experience in IT operations, systems administration, or corporate IT management, with at least 2 years in a leadership or lead role
• Deep knowledge of identity and access management (Okta, Google Workspace Admin, SSO/SAML, SCIM)
• Strong experience with endpoint management (MDM solutions for Mac and Windows), device lifecycle, and patching strategies
• Comfort working with embedded or industrial hardware (edge devices, single-board computers, or similar), this is distinct from standard PC/laptop support and is a hard requirement
• Solid networking fundamentals: routers, switches, firewalls, VPN, Wi-Fi, and DNS
• Experience with SaaS vendor management: procurement, license optimization, contract negotiation, and Shadow IT discovery
• Good understanding of information security concepts and compliance frameworks (SOC 2)
• Experience with IT service management practices: ticketing systems, SLA management, and incident response
• Excellent written and spoken English communication skills, ability to collaborate across a distributed, international team

Benefits

• Competitive base salaries
• Extremely competitive Equity package
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match