Customer Success Manager / Program Manager

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. As a Customer Success Manager / Program Manager, you will collaborate closely with European customers to ensure their success and build strong, long-term partnerships through the Locus Robotics solution.

Requirements

• Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field
• 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations
• Ability to communicate technical/complex information both verbally and in writing
• Aptitude to multitask and respond to emergency situations effectively
• Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
• Self-motivated and able to solve problems independently and in customer settings
• Ability to travel up to 30% throughout EMEA
• Proficient English and native German written and verbal communications skills required to collaborate effectively with internal and external teams

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance