Host - Hippie Fish at Centennial Plaza

The Host is responsible for providing a welcoming atmosphere for guests, greeting them upon arrival, managing the waitlist, and ensuring efficient seating arrangements. The role requires excellent customer service skills, organization, and communication to ensure a smooth guest experience.

Requirements

• Greet guests warmly and promptly as they arrive at the restaurant.
• Seat guests based on availability, party size, and special requests, ensuring a smooth flow of seating arrangements.
• Maintain a friendly and professional demeanor throughout the guest's experience.
• Manage reservations, confirming details with guests and accurately updating reservation systems.
• Maintain the waitlist and communicate estimated wait times to guests clearly and respectfully.
• Notify servers and managers when tables are ready, ensuring quick and efficient seating.
• Provide guests with information about the restaurant, including menu details and wait times.
• Answer phone calls and assist with reservation inquiries or general questions.
• Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
• Maintain an organized and clean host stand, including managing reservation logs and menus.
• Coordinate with the kitchen and server team to manage seating arrangements, especially during busy times.
• Ensure effective communication with servers to ensure guests are promptly attended to after being seated.
• Collaborate with other team members, including servers, kitchen staff, and management, to ensure smooth operations.
• Help other team members during peak periods, including setting up for events or assisting with seating.
• Ensure that the front-of-house area, including the entrance and waiting area, is clean and presentable.

Benefits

• Competitive hourly wage, with potential for tips