Senior Customer Success Manager position at Loop, responsible for retaining, expanding, and creating long-term partnerships with strategic global customers, providing executive-level advisory and driving customer outcomes through data-driven insights.
Requirements
- 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
- Proven track record owning renewals and driving expansion (clear examples required)
- Experience managing enterprise and/or global accounts with complex stakeholders
- Strong executive presence and ability to influence senior leaders
- Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
- Analytical and data-driven, with the ability to translate insights into business value
- Excellent communication skills — clear, concise, and executive-ready
- Bias for action and comfort operating in ambiguity
Benefits
- Premium Medical, Dental, and Vision Insurance plans
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, etc