Senior Customer Success Manager

MongoDB is looking for a Senior Customer Success Manager to maximize customer lifetime value and success for Enterprise accounts, acting as a lead strategic connector between customers and cross-functional resources to achieve high-stakes business goals.

Requirements

• 7 to 10+ years in a technical customer-facing role
• Accountability for customer health and revenue realization for Enterprise customers
• Excellent verbal and written skills
• Bachelor's degree in Computer Science, STEM, or equivalent technical work experience

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings
• Equity
• Participation in the employee stock purchase program