Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to thrive in a high-ambiguity environment, operating autonomously while maintaining a customer-centric approach. The ideal candidate has 7+ years of experience in Customer Success, Technical Account Management, or Professional Services, with a passion for technology and advocating on behalf of customers. The role involves building customer relationships, driving growth, and mitigating technical risks.

Requirements

• 7+ years of experience working in Customer Success, Technical Account Management, Professional Services, or other similarly customer-centric role for a technical product
• 4+ years of experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
• A background and passion for advocating on behalf of your customers
• A mind for technology - ability to learn about MongoDB and databases
• The ability to act with a high level of autonomy
• An entrepreneurial mindset - ability to build new process or practices to ensure customer success
• A team player approach and passion for collaboration
• Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
• Prior exposure to database, cloud, and infrastructure technology is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance