Enterprise Customer Success Manager - Key Accounts
LTVNew York, New York, United States • Toronto, Ontario, Canada • San Francisco, California, United States • Austin, Texas, United States
Posted November 20, 2025
Full Time
About the Company
LTV.ai is a high-growth company transforming the e-commerce industry.
Job Description
At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.
Requirements
- 3-5+ years experience in Customer Success, Account Management, or Strategy roles at e-commerce SaaS or MarTech companies
- Deep familiarity with e-commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
- Experience working with large-scale DTC brands ($50M–$500M+ GMV)
- Understanding of AI/automation trends in marketing - comfortable helping brands evolve from legacy workflows
- An AI-first operator - your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
- Analytical mindset - you can read performance data, identify opportunities, and communicate insights clearly
- Excellent communication skills - you’re comfortable advising VP/C-suite clients and leading strategy calls
- Strong ownership mentality with a bias for action and continual optimization
Benefits
- Base depends a lot on the person but we reward A players
- Equity included