Field Service Technician

We are searching for a Field Service Technician to join our growing Product Support team and drive our vision forward by providing hands-on expertise to maintain, troubleshoot, and repair cutting-edge transit equipment.

Requirements

• Maintain and troubleshoot Luminator's hardware and software.
• Handle customer inquiries and provide technical support.
• Stay current with company products, installation methods, and safety guidelines.
• Perform on-site pre-start-up, start-up, service work, warranty, and training.
• Diagnose and resolve technical issues.
• Accurately document all work performed, including preventive and corrective maintenance.
• Communicate effectively with plant operators, management, vendors, and team members.
• Review product prints and specifications.
• Participate in projects such as upgrades and new installations.
• Ensure products are installed to specifications.
• Coordinate with other teams to meet commitments.
• Document processes and follow company protocols.
• Operate vehicles safely and use field systems appropriately.
• Collaborate with the technical team and share information.
• Build and maintain positive customer relationships.

Benefits

• Competitive compensation
• Generous time off
• Educational Assistance Program
• Health and wellness
• 401k matching