Luminator is seeking a Sr. Field Service Technician II to join our team. The role requires 50%+ travel and schedule flexibility to support customer service operations across multiple locations. The successful candidate will serve as a Subject Matter Expert and maintain Luminator's hardware and software, providing technical support and training to customers and other technicians.
Requirements
- Serve as a Subject Matter Expert and maintain Luminator's hardware and software
- Implement and assist with install of new equipment on site with customers, providing them on-site training and support
- Sustain proficiency in all products and services that the company offers
- Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products
- Diagnose errors or technical problems and determine proper solutions on equipment
- Accurately document the work that is performed at a customer facility
- Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site
- Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations
- Advance training content for the Luminator products and systems, supporting technical staff development
- Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs
- Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems
- Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
- Review product prints and specifications
- When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers
- Work with site management to review and ensure the product(s) are installed to specifications
- Coordinate work with other groups to ensure meeting commitments
- Document processes
- Operate vehicles in a safe manner and use field systems appropriately
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Identify Opportunities for Process Improvement
- Build positive relationships with customers
- Perform all other duties as assigned by management in a professional and efficiently
Benefits
- Competitive compensation with career growth potential
- Generous time off: Vacation and wellness time, 10 company holidays +2 floating holidays
- Educational Assistance Program: Robust reimbursement program for professional growth
- Health and wellness: Medical, dental, and vision coverage plus 401k matching
