Customer Care Specialist

Lyka is an Australian pet wellness company seeking a Customer Care Specialist to join their growing team. The role involves being the first point of contact for customers, resolving issues, and proactively solving problems. The company values diversity, inclusivity, and sustainability, and offers a range of benefits, including paid parental leave, wellbeing assistance, and a hybrid working arrangement.

Requirements

• Experience in a customer-facing role, including problem solving and issue resolution
• Exceptional customer service skills
• Strong verbal and written communication skills
• Confident using computers, with strong typing skills
• Highly organised, with strong attention to detail
• Willingness to learn new topics, including dog nutrition and wellness
• Resilient, with a strong sense of ownership, and comfortable working in a fast-paced environment
• A love of pets

Benefits

• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools to take care of mental and physical wellbeing
• Hybrid working - 3 days per week in office
• Pupper parent support to care for your furry friends
• Flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care