Customer Care Specialist

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. The company is growing quickly and is seeking a Customer Care Specialist to join their team.

Requirements

• Experience in a customer-facing role, including problem solving and issue resolution
• Exceptional customer service skills, with a helpful and positive attitude and a genuine desire to go above and beyond for customers
• Strong verbal and written communication skills, with excellent English and grammar
• Confident using computers, with strong typing skills, and the ability to learn new tools and systems quickly
• Highly organised, with strong attention to detail
• Willingness to learn new topics, including dog nutrition and wellness
• Resilient, with a strong sense of ownership, and comfortable working in a fast-paced environment

Benefits

• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work
• Hybrid working - 3 days per week in office
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!