Customer Care Specialist (Vet Nurse)

We are looking for a Customer Care Specialist (Vet Nurse) to join our team at Lyka, an Australian founded pet wellness company. The role involves resolving customer issues, advising on dog nutrition and wellness, and contributing to process improvements. The ideal candidate has vet nurse qualifications and 2+ years' practical experience, excellent customer service skills, and a positive attitude.

Requirements

• Vet Nurse qualifications
• 2+ years' practical experience in a clinic/practice
• Experience in a customer-facing position
• Exceptional customer service skills
• Well-versed verbal and written communication skills
• Proficient in using a computer and touch typing
• Organised with high attention to detail
• Willingness to learn new topics, such as dog nutrition and wellness

Benefits

• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools
• Hybrid working (3 days/week in office)
• Pupper parent support
• Flexible arrangements for new pets