Customer Service Executive
Lyreco GroupJohor, Malaysia
Posted November 26, 2025
Full Time
About the Company
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000+ employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change. To learn more about Lyreco – check out our website.
Job Description
To deliver high level of professional communication with customer, answer incoming calls, emails and chats, process customer accounts, resolve queries and complaints, and follow standard procedures.
Requirements
- Minimum Diploma in any field
- SAP user
- High proficiency in Microsoft Office
- Good written & spoken English skills
- Good Communication skills with clarity and precision
- Minimum 2 years experience working in the customer service or call center environment
